Postage, Returns & Refunds

UK – delivers to mainland only due to EU restrictions, postal charges apply.

USA – orders will be sent PDDP service (postal delivery duties paid). Any postage overage paid will be refunded after posting.

Australia, New Zealand, Canada – international postage charges apply.

All orders will be posted within 2-7 working days Monday – Friday (excluding weekend, personal and public holidays).

If the Goods are damaged the Purchaser should contact Poppy’s Handcrafted Gifts within 3 days of receipt of Goods.

All handmade items have been carefully made and checked before dispatch. If all or part of your order arrives damaged, I will require the item to be returned for inspection or full photographic evidence of the damage along with images of the packaging when it arrived before any refund is processed. Please contact me directly through my shops messaging system and I will be happy to discuss the best way forward.

Damaged Goods must be returned to: 28 Queensway, Holland-on-sea, Essex. CO15 5LX

Poppy’s Handcrafted Gifts will refund your account via your original payment method on receipt of the item. Items must be returned in its original packaging within 7 days.